The Miami Herald was not Connected

When asked in the early hours after the quake hit, on “The Situation Room with Wolf Blitzer,” what The Miami Herald knew of the developing situation, their Carribean correspondent Jacquie Charles essentially said they didn’t know because they couldn’t connect with anyone there.

“Well, we’re still trying to get through because all the communications is down … We have people en route to Haiti right now and we also have a ‘stringer’ on the ground, but because the communications are all down, we cannot get through to anyone at this moment.”

Blitzer responded with, “That’s the problem. Communications are really hard. It’s almost impossible, in fact, to establish communications…”

The Red Cross was not Connected

The Red Cross there had no way to communicate off the island (as of 6:45 PM Eastern). CNN reporter Deborah Feyerick reported that the Red Cross had three people in the Port au Prince area, but:

“[American Red Cross officials in the U.S.] cannot get in touch with them. They’re trying both the landlines obviously … I asked about cell phones. They’re looking into that right now.”

Why is this Still Happening?

Why? Why — after so much time has passed since 9/11, the Indian Ocean tsunami, Katrina — that the media and key relief agencies still find themselves scratching their heads trying to communicate in times of crisis? How can anyone possibly know how people are doing and what they need if we have no way to connect with them?

Did CNN think to ask the Red Cross why they didn’t have a satellite communication backup for a time like this? Is it breaking news somehow that landlines fail and cell service dies when a disaster strikes?

Did you know that portable satellite communications solutions exist today for expressly these circumstances?  Not only do they provide voice services when all other networks fail — but also Internet access — so the media and relief agencies can report on the situation and call for help. And some (such as OODAkits) also come with multiple ways to access power (including solar), because power is usually the first to go.

We are in the process of trying to help as we speak!