A Year after Haiti. Is Communication Still a Big Issue in Preparedness?

Wow. A year has already passed since that mind-numbing earthquake devastated Port-au-Prince. Ringing in my ear since has been a soundbite from Jill Dougherty, CNN Foreign Affairs Correspondent, reporting the morning after:

“But when you have an operation like this, you have to be coordinated, you have to know where you’re going. And one of the big issues at the beginning was just communication. Think of it—the State Department couldn’t even talk to the officials in the Haitian government initially.”

Can We Communicate Better Today?

What if a Haiti-like event—or any disruption that knocks out communications and power—happened in your community today? Could your government officials call anyone outside the area to coordinate critical resources?  Could your county emergency managers reach the governor to identify needs and request support? Could the governor and his or her staff email or call FEMA? Would anyone be able to tweet or update the community on Facebook or other social networks? Would they be in the same boat as Haitian officials were a year ago today?

If Haiti’s leaders had portable satellite communications kits with solar power, Washington could have known what they needed within minutes—instead of hours, even days—of the 7.0 quake.

To honor the memory of those lost a year ago and to respect the lives of people everywhere, let’s resolve to be resilient. Let’ accept the fact that communications networks can and do fail—more often than we like to admit. Without adequate communications for sharing situational awareness, people unnecessarily suffer—even die. Let’s commit to having a Plan B so lack of communications is never a question for rapid response when lives are at stake.

What Does “OODA” Mean Anyway?

Observe. Orient. Decide. Act.

That’s what OODA stands for. It’s a term coined by Colonel John R. Boyd (January 23, 1927 – March 9, 1997; pictured right), a United States Air Force fighter pilot and military strategist, whose theories have influenced both military and business strategies.

He used the term “OODA Loop” to describe the process that individuals and organizations use to react to events. The key to success is the creation of situations where one can make appropriate decisions more rapidly than others.
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Télécoms Sans Frontières – Communications for Life

We applaud the work of Télécoms Sans Frontières …

Their Origin: During missions responding to the crisis in the Balkans and in Kurdistan during the 1st Gulf War, Télécoms Sans Frontières’ (TSF) founders realized that, in addition to medical and food aid, there was a critical need for reliable emergency telecommunications services. Conflicts and emergencies often led to massive civilian displacement and separated families. And affected populations are often left with no communications infrastructure in place to find assistance and loved ones. To address this need, TSF bought its first satellite phone eleven years ago and the organization was born. For all missions today, TSF offers a 3-minute call to any affected family.

TSF soon found that the international response teams that deploy to emergencies also had a critical need for reliable telecommunications services in the first days after an emergency. TSF, therefore, expanded its operations, improved its technology, and began to establish rapidly deployable emergency telecommunications centers to serve UN, government, and NGO humanitarian workers, and developed a reputation for being among the first to arrive after disasters.

Mission Haiti 2010: Deployed in Haiti the day following the terrible earthquake that struck the country, TSF teams remain mobilized, day after day, supporting the humanitarian community and the affected population. Three calling centers have been established in Port-au-Prince, Carrefour and Jacmel that are open for the people of Haiti: Union School in Port-au-Prince, Adventistes in Carrefour and Rue Febrile in Jacmel.

Everyone should know more about the work of this organization!

Volcanic Events of Importance

Though it may come as a surprise to many, 10 to 20 volcanic “events of importance” occur globally every month.

On a recent consulting assignment, I learned that volcanic ash in the atmosphere can cause real problems for airplane engines, and the airlines must balance safety and efficiency in response to these events. The goal from a safety perspective is to avoid aircraft encounters with volcanic ash. From the perspective of efficiency, the  goal is to minimize re-routing of aircraft.

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Resiliency=f(comms)

Organizational resiliency is a function of available communications which is a direct function of your preparedness posture. Without communications you are up zee creek (if there’s any water left)! Ok if there’s no water left you are really up zee creek! Better call somebody…oh darn…the phones aren’t working and the power is out! … Geez my cell phone battery is dead…oh well the cell service is down too. – Now what! … Hope I can find my car keys.

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